Cancellation & Refund Policy


Cancellation Policy:

Hignosis IT Solutions Private Limited (HISPL) believes in helping its customers as far as possible, and has therefore a liberal cancellation p 

      I.        Cancellations will be considered only if the request is made within 5 days of placing an order.

     II.        There is no cancellation of orders placed under the Same Day Delivery category.

    III.        There is no cancellation of orders on the non-physical products such as downloadable items, practice zone questions, compete & beat, e-admissions, book bucket subscriptions.

    IV.        In case of receipt of damaged or defective consumer durable items, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 3 days of receipt of the products.

     V.        In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

    VI.        In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

 

Refund Policy:

When you buy our products/services, your purchase is covered by our 15-day money-back guarantee. If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund. We develop and sell software that we use ourselves every day and have thousands of satisfied customers worldwide, and our support is second to none. That is why we can afford to back our products with this special guarantee. To request a refund, simply contact us with your purchase details within ninety 15 days of your purchase. Please include your order number (sent to you via email after ordering) and tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds will be applicable for products purchased under
Skool Kart.
Refunds shall be processed within 30 working days. This shall be put in your allschools.org wallet for future use.